A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy, the basics
A refund policy is a legally binding document that establishes how and when a business will provide a refund. It may be required for organizations selling products or accepting payments, depending on applicable law.
What to include
Policies often explain timeframes for asking for a refund, whether a refund is full or partial, and the conditions under which a customer may receive a refund.